| | Support Plans & Fees
Onsite Support/Scheduled - Certified Computer Systems Engineer
onsite visit $250 per hour (NOTE: travel time is billed) NOTE: This service no longer available for new
clients, existing clients under support contracts may continue to use this
service until contract expiration.
Onsite Support Off Hours/Scheduled - Business days $325 per hour /
weekend $400 per hour / holidays $600 per hour (NOTE: travel time is
billed) NOTE: This service no longer available for new
clients, existing clients under support contracts may continue to use this
service until contract expiration.
Emergency Onsite Support - Certified Computer
Systems Engineer onsite visit within 2 hours - business day regular
hours $300 per hour / Off business day until 10:00 p.m. EST $400 per
hour / after 10:00 p.m. EST, weekend day $500 per hour / holiday $750
per hour (NOTE: travel time is billed) NOTE: This service no longer available for new
clients, existing clients under support contracts may continue to use this
service until contract expiration.
E-Mail Support - Allows e-mail support questions related to installed system answered via e-mail within 2 business days - $10 month (min 12 months)
NOTE: This service no longer available for new
clients, existing clients under support contracts may continue to use this
service until contract expiration.
Premium E-Mail Support - Allows e-mail support questions related to installed system answered within 1 business day - $15 month (min 6 months)
NOTE: This service no longer available for new clients, existing clients
under support contracts may continue to use this service until contract
expiration.
Message Phone Support
- Allows voice mail questions related to installed system and response
within 1 business day - $25 month (min 3 months) NOTE:
This service no longer available for new clients, existing clients under
support contracts may continue to use this service until contract
expiration.
Premium Direct Support - Allows direct Certified Computer Systems Engineer access 9:00 a.m. to 5:00 p.m. EST on business days - $65 per 15 minute call (if you have an existing support plan $45).NOTE: This service no longer available for new
clients, existing clients under support contracts may continue to use this
service until contract expiration.
Premium Direct 24 hour Support - Allows direct Certified Computer Systems Engineer access 24 hours per day - Off hours business days until 10:00 p.m. EST $50 15 minute per call / after 10:00 p.m. EST, weekends and holidays $95 per 15 minute call.
NOTE: This service no longer available for new
clients, existing clients under support contracts may continue to use this
service until contract expiration.
Prepaid or established account is required to use support. If you are an established e-mail support user and have a support issue click here to send e-mail. Make sure to include your plan User ID# in Subject: line of e-mail.
To sign up for a support plan click here.
NOTICE: Payments must be received by due date in order to keep account current. Failure to pay invoice by due date may result in loss of services rendered, including but not limited to loss of web site hosting, loss of technical support and incur monthly finance charges of unpaid balance. Services stopped as a result of non-payment may require a deposit before reinstatement. Bounced check fee $50.00. Additional charges that may apply for collection of outstanding payments include referral to attorney or collection agency. | |
